{"product_id":"extreme-support-97004-ew-nbd-5520-48se-base","title":"EXTREME SUPPORT 97004 EW NBD 5520-48SE-BASE","description":"\u003cp\u003e\u003cb\u003eGTAC Technical Support\u003c\/b\u003e\u003cbr\u003e – 24x7 telephone support that provides technical assistance with diagnosis of defect or failures in the Extreme Networks hardware and Operational Software to conform to published documentation on Covered Products.\u003c\/p\u003e  \u003cp\u003e\u003cb\u003e Escalation Management\u003c\/b\u003e\u003cbr\u003e – The GTAC is the escalation point for the customer for raising unsatisfactory conditions or immediate concerns associated with the service quality on Covered Products. \u003c\/p\u003e  \u003cp\u003e\u003cb\u003eAdvanced Shipment\u003c\/b\u003e\u003cbr\u003e – Extreme Networks provides for the advanced shipment of FRUs to the customer’s contracted sites within the contract response time on Covered Products. A request for a replacement FRU is validated by GTAC and a Return Material Authorization (RMA) number is assigned. \u003c\/p\u003e  \u003cp\u003e\u003cb\u003e Operational Software Updates and Upgrades\u003c\/b\u003e\u003cbr\u003e – Customer is entitled to receive any Operational Software or Operational Software upgrades that Extreme Networks may develop and generally release on Covered Products. \u003c\/p\u003e","brand":"Extreme Networks","offers":[{"title":"Default Title","offer_id":45157219827908,"sku":"4874","price":2094.0,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0682\/3709\/9204\/files\/Extreme-Networks_56e8aa51-a593-4a5b-8f8a-313fb1263c88.jpg?v=1757046638","url":"https:\/\/retailminder.com.au\/products\/extreme-support-97004-ew-nbd-5520-48se-base","provider":"RetailMinder","version":"1.0","type":"link"}