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EXTREME SUPPORT 97004 EW NBD 5520-48SE

EXTREME SUPPORT 97004 EW NBD 5520-48SE

by Extreme Networks
SKU 4872
Sold out
$2,094.00 - $2,094.00
$2,094.00
$2,094.00 - $2,094.00
$2,094.00

GTAC Technical Support
– 24x7 telephone support that provides technical assistance with diagnosis of defect or failures in the Extreme Networks hardware and Operational Software to conform to published documentation on Covered Products.

Escalation Management
– The GTAC is the escalation point for the customer for raising unsatisfactory conditions or immediate concerns associated with the service quality on Covered Products.

Advanced Shipment
– Extreme Networks provides for the advanced shipment of FRUs to the customer’s contracted sites within the contract response time on Covered Products. A request for a replacement FRU is validated by GTAC and a Return Material Authorization (RMA) number is assigned.

Operational Software Updates and Upgrades
– Customer is entitled to receive any Operational Software or Operational Software upgrades that Extreme Networks may develop and generally release on Covered Products.